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Building a Practical Foundation for Water Loss Management: Lessons from the Field
View DetailsReducing water loss isn’t a single technology decision, it’s a journey that requires the right foundation, informed tradeoffs, and lessons learned along the way. Many utilities still rely on customer reports or periodic surveys to identify leakage, making response largely reactive. This session focuses on how utilities are shifting toward a proactive water loss strategy by leveraging network data, analytics, and improved visibility into system behavior. Speakers will discuss how combining distribution system data—such as pressure trends, asset age, material, and failure history—enables earlier identification of emerging issues before they result in surface leaks or main breaks.
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Exception Management - An Agentic AI story
View DetailsManaging meter data exceptions is one of the most time‑consuming and resource‑intensive parts of the billing process—and it’s only getting harder as data volumes grow. In this session, Itron introduces its first agentic AI capability, purpose‑built to transform exception management within meter data management (MDM). By combining proven MDM validation rules with autonomous AI agents, this new approach can detect, diagnose, and recommend—or even resolve—billing exceptions with minimal human intervention. Attendees will see how agentic AI shifts exception management from manual triage to intelligent automation, helping utilities improve billing accuracy, reduce operational burden, and scale without adding staff.
The session will show how AI‑driven exception management can reduce manual billing reviews while maintaining trust, accuracy, and auditability, and offer real‑world insight into how AI agents analyze meter reads, events, and contextual system data to pinpoint root causes and recommend next actions. Participants will also gain a practical view of how utilities can adopt this capability incrementally—starting with AI‑assisted recommendations and evolving toward greater automation—along with a forward‑looking perspective on the future of MDM, where intelligent agents continuously learn, adapt, and scale alongside growing data and operational demands.
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Unified Meter Data in IEE: Tampa Electric's Service Mode Success Story
View DetailsTampa Electric Company (TEC) set out to address a long‑standing operational challenge: managing AMI and non‑AMI meter data across separate systems—particularly for large commercial and industrial (C&I) customers. While TEC’s legacy MV‑90 environment continued to support billing, detailed load profile data from approximately 1,200 high‑value C&I meters, representing a substantial portion of distribution revenue, remained largely disconnected from broader operational and analytical use. To close that gap, TEC implemented Service Mode within Itron Enterprise Edition (IEE), consolidating AMI and non‑AMI data into a single platform and establishing IEE as the system of record for both billing and analytics.
In this session, TEC shares how Service Mode enabled automated data collection, validation, and integration across its full metering portfolio. We walk through key architecture and integration decisions, data governance considerations, and the operational benefits realized—from improved data consistency to expanded access for analytics, planning, and customer engagement teams. Attendees will gain practical insights into how unifying meter data can strengthen decision‑making and better connect metering investments to business outcomes.
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Unlocking Operational Value with AMI 2.0 Data at Tampa Electric
View DetailsTampa Electric is using the expanded data available through AMI 2.0 to turn meter data collected in IEE MDM into a powerful source of operational insight. By managing millions of interval reads, meter events, and alarms within a centralized, analytics‑ready meter data management environment, the utility has gained deeper visibility into system performance and day‑to‑day operations.
In this session, Tampa Electric shares how historical AMI 2.0 data—analyzed through an MDM‑centric, cloud‑based approach—is supporting key operational use cases such as revenue assurance, outage analysis, and system operations. By combining 15‑minute interval readings with device‑level event data, teams are able to identify discrepancies, validate system conditions, and uncover issues that were previously difficult to detect.
Attendees will learn how utilities can move beyond basic reporting to apply scalable analytics on trusted meter data, improve operational decision‑making, and lay the foundation for broader enterprise analytics and future cloud‑enabled use cases—while maximizing the value of their AMI 2.0 investments.
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Big Picture Session: Modernize, Don’t Just Replace: Unlocking Grid Edge Value
View DetailsAdvanced Metering Infrastructure (AMI) is widely deployed, but much of its value remains untapped beyond billing and outage detection as utilities face refresh and replacement decisions. During this Big Picture Session, a panel of leading utilities and industry experts will explore how utilities can unlock additional value from existing AMI investments.
Attendees will leave with practical insights into de-risking AMI modernization decisions, prioritizing high-value applications and turning AMI data into actionable outcomes.
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Big Picture Session: Modernize, Don’t Just Replace: Unlocking Grid Edge Value
View DetailsAdvanced Metering Infrastructure (AMI) is widely deployed, but much of its value remains untapped beyond billing and outage detection as utilities face refresh and replacement decisions. During this Big Picture Session, a panel of leading utilities and industry experts will explore how utilities can unlock additional value from existing AMI investments.
Attendees will leave with practical insights into de-risking AMI modernization decisions, prioritizing high-value applications and turning AMI data into actionable outcomes.
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Big Picture Session: Resiliency Solutions: Planning Smarter, Responding Faster and Operating Safer
View DetailsJoin us for a Big Picture Session as we introduce Itron’s newest product business unit, Resiliency Solutions, featuring the recent additions of Urbint and Locusview. This session will provide an overview of how Itron’s Resiliency Solutions—including Worker Safety, Damage Prevention, Emergency Preparedness & Response, and Digital Construction Management—enhance utility resilience and operational efficiency.
The session will conclude with a dynamic panel discussion featuring representatives from two leading utilities who will share firsthand experiences using these solutions in the field.
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Big Picture Session: Resiliency Solutions: Planning Smarter, Responding Faster and Operating Safer
View DetailsJoin us for a Big Picture Session as we introduce Itron’s newest product business unit, Resiliency Solutions, featuring the recent additions of Urbint and Locusview. This session will provide an overview of how Itron’s Resiliency Solutions—including Worker Safety, Damage Prevention, Emergency Preparedness & Response, and Digital Construction Management—enhance utility resilience and operational efficiency.
The session will conclude with a dynamic panel discussion featuring representatives from two leading utilities who will share firsthand experiences using these solutions in the field.
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Women Who Inspire Session
View DetailsJoin us for an afternoon tea social and a session on Tuesday, Oct. 20 from 3:15 p.m. to 4:15 p.m. Hear from a diverse panel of female leaders, as they share their unique journeys within their organizations, offering insights on navigating industry changes, work-life balance, embracing innovation, mentorship and much more.
Whether you’re male or female, an established leader or an emerging professional, this session will energize and equip you with practical ideas to foster female leadership in our industry. It’s also a wonderful chance to connect with colleagues and expand your network in a fun, supportive setting.
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Women Who Inspire Session
View DetailsJoin us for an afternoon tea social and a session on Tuesday, Oct. 20 from 3:15 p.m. to 4:15 p.m. Hear from a diverse panel of female leaders, as they share their unique journeys within their organizations, offering insights on navigating industry changes, work-life balance, embracing innovation, mentorship and much more.
Whether you’re male or female, an established leader or an emerging professional, this session will energize and equip you with practical ideas to foster female leadership in our industry. It’s also a wonderful chance to connect with colleagues and expand your network in a fun, supportive setting.
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Building a Practical Foundation for Water Loss Management: Lessons from the Field
View DetailsReducing water loss isn’t a single technology decision, it’s a journey that requires the right foundation, informed tradeoffs, and lessons learned along the way. Many utilities still rely on customer reports or periodic surveys to identify leakage, making response largely reactive. This session focuses on how utilities are shifting toward a proactive water loss strategy by leveraging network data, analytics, and improved visibility into system behavior. Speakers will discuss how combining distribution system data—such as pressure trends, asset age, material, and failure history—enables earlier identification of emerging issues before they result in surface leaks or main breaks.
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Exception Management - An Agentic AI story
View DetailsManaging meter data exceptions is one of the most time‑consuming and resource‑intensive parts of the billing process—and it’s only getting harder as data volumes grow. In this session, Itron introduces its first agentic AI capability, purpose‑built to transform exception management within meter data management (MDM). By combining proven MDM validation rules with autonomous AI agents, this new approach can detect, diagnose, and recommend—or even resolve—billing exceptions with minimal human intervention. Attendees will see how agentic AI shifts exception management from manual triage to intelligent automation, helping utilities improve billing accuracy, reduce operational burden, and scale without adding staff.
The session will show how AI‑driven exception management can reduce manual billing reviews while maintaining trust, accuracy, and auditability, and offer real‑world insight into how AI agents analyze meter reads, events, and contextual system data to pinpoint root causes and recommend next actions. Participants will also gain a practical view of how utilities can adopt this capability incrementally—starting with AI‑assisted recommendations and evolving toward greater automation—along with a forward‑looking perspective on the future of MDM, where intelligent agents continuously learn, adapt, and scale alongside growing data and operational demands.
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Unified Meter Data in IEE: Tampa Electric's Service Mode Success Story
View DetailsTampa Electric Company (TEC) set out to address a long‑standing operational challenge: managing AMI and non‑AMI meter data across separate systems—particularly for large commercial and industrial (C&I) customers. While TEC’s legacy MV‑90 environment continued to support billing, detailed load profile data from approximately 1,200 high‑value C&I meters, representing a substantial portion of distribution revenue, remained largely disconnected from broader operational and analytical use. To close that gap, TEC implemented Service Mode within Itron Enterprise Edition (IEE), consolidating AMI and non‑AMI data into a single platform and establishing IEE as the system of record for both billing and analytics.
In this session, TEC shares how Service Mode enabled automated data collection, validation, and integration across its full metering portfolio. We walk through key architecture and integration decisions, data governance considerations, and the operational benefits realized—from improved data consistency to expanded access for analytics, planning, and customer engagement teams. Attendees will gain practical insights into how unifying meter data can strengthen decision‑making and better connect metering investments to business outcomes.
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Unlocking Operational Value with AMI 2.0 Data at Tampa Electric
View DetailsTampa Electric is using the expanded data available through AMI 2.0 to turn meter data collected in IEE MDM into a powerful source of operational insight. By managing millions of interval reads, meter events, and alarms within a centralized, analytics‑ready meter data management environment, the utility has gained deeper visibility into system performance and day‑to‑day operations.
In this session, Tampa Electric shares how historical AMI 2.0 data—analyzed through an MDM‑centric, cloud‑based approach—is supporting key operational use cases such as revenue assurance, outage analysis, and system operations. By combining 15‑minute interval readings with device‑level event data, teams are able to identify discrepancies, validate system conditions, and uncover issues that were previously difficult to detect.
Attendees will learn how utilities can move beyond basic reporting to apply scalable analytics on trusted meter data, improve operational decision‑making, and lay the foundation for broader enterprise analytics and future cloud‑enabled use cases—while maximizing the value of their AMI 2.0 investments.
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Building a Practical Foundation for Water Loss Management: Lessons from the Field
View DetailsReducing water loss isn’t a single technology decision, it’s a journey that requires the right foundation, informed tradeoffs, and lessons learned along the way. Many utilities still rely on customer reports or periodic surveys to identify leakage, making response largely reactive. This session focuses on how utilities are shifting toward a proactive water loss strategy by leveraging network data, analytics, and improved visibility into system behavior. Speakers will discuss how combining distribution system data—such as pressure trends, asset age, material, and failure history—enables earlier identification of emerging issues before they result in surface leaks or main breaks.
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Exception Management - An Agentic AI story
View DetailsManaging meter data exceptions is one of the most time‑consuming and resource‑intensive parts of the billing process—and it’s only getting harder as data volumes grow. In this session, Itron introduces its first agentic AI capability, purpose‑built to transform exception management within meter data management (MDM). By combining proven MDM validation rules with autonomous AI agents, this new approach can detect, diagnose, and recommend—or even resolve—billing exceptions with minimal human intervention. Attendees will see how agentic AI shifts exception management from manual triage to intelligent automation, helping utilities improve billing accuracy, reduce operational burden, and scale without adding staff.
The session will show how AI‑driven exception management can reduce manual billing reviews while maintaining trust, accuracy, and auditability, and offer real‑world insight into how AI agents analyze meter reads, events, and contextual system data to pinpoint root causes and recommend next actions. Participants will also gain a practical view of how utilities can adopt this capability incrementally—starting with AI‑assisted recommendations and evolving toward greater automation—along with a forward‑looking perspective on the future of MDM, where intelligent agents continuously learn, adapt, and scale alongside growing data and operational demands.
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Unified Meter Data in IEE: Tampa Electric's Service Mode Success Story
View DetailsTampa Electric Company (TEC) set out to address a long‑standing operational challenge: managing AMI and non‑AMI meter data across separate systems—particularly for large commercial and industrial (C&I) customers. While TEC’s legacy MV‑90 environment continued to support billing, detailed load profile data from approximately 1,200 high‑value C&I meters, representing a substantial portion of distribution revenue, remained largely disconnected from broader operational and analytical use. To close that gap, TEC implemented Service Mode within Itron Enterprise Edition (IEE), consolidating AMI and non‑AMI data into a single platform and establishing IEE as the system of record for both billing and analytics.
In this session, TEC shares how Service Mode enabled automated data collection, validation, and integration across its full metering portfolio. We walk through key architecture and integration decisions, data governance considerations, and the operational benefits realized—from improved data consistency to expanded access for analytics, planning, and customer engagement teams. Attendees will gain practical insights into how unifying meter data can strengthen decision‑making and better connect metering investments to business outcomes.
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Unlocking Operational Value with AMI 2.0 Data at Tampa Electric
View DetailsTampa Electric is using the expanded data available through AMI 2.0 to turn meter data collected in IEE MDM into a powerful source of operational insight. By managing millions of interval reads, meter events, and alarms within a centralized, analytics‑ready meter data management environment, the utility has gained deeper visibility into system performance and day‑to‑day operations.
In this session, Tampa Electric shares how historical AMI 2.0 data—analyzed through an MDM‑centric, cloud‑based approach—is supporting key operational use cases such as revenue assurance, outage analysis, and system operations. By combining 15‑minute interval readings with device‑level event data, teams are able to identify discrepancies, validate system conditions, and uncover issues that were previously difficult to detect.
Attendees will learn how utilities can move beyond basic reporting to apply scalable analytics on trusted meter data, improve operational decision‑making, and lay the foundation for broader enterprise analytics and future cloud‑enabled use cases—while maximizing the value of their AMI 2.0 investments.
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Building a Practical Foundation for Water Loss Management: Lessons from the Field
View DetailsReducing water loss isn’t a single technology decision, it’s a journey that requires the right foundation, informed tradeoffs, and lessons learned along the way. Many utilities still rely on customer reports or periodic surveys to identify leakage, making response largely reactive. This session focuses on how utilities are shifting toward a proactive water loss strategy by leveraging network data, analytics, and improved visibility into system behavior. Speakers will discuss how combining distribution system data—such as pressure trends, asset age, material, and failure history—enables earlier identification of emerging issues before they result in surface leaks or main breaks.
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Building a Practical Foundation for Water Loss Management: Lessons from the Field
View DetailsReducing water loss isn’t a single technology decision, it’s a journey that requires the right foundation, informed tradeoffs, and lessons learned along the way. Many utilities still rely on customer reports or periodic surveys to identify leakage, making response largely reactive. This session focuses on how utilities are shifting toward a proactive water loss strategy by leveraging network data, analytics, and improved visibility into system behavior. Speakers will discuss how combining distribution system data—such as pressure trends, asset age, material, and failure history—enables earlier identification of emerging issues before they result in surface leaks or main breaks.
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From Paper to Platform: Demystifying Digital Construction Management for Gas and Electric Utilities
View DetailsFor many gas and electric utilities, the transition from a completed design to actual field construction is still trapped in a world of clipboards, paper forms, and manual data entry. This disconnect creates blind spots, delays project closeouts, and introduces compliance risks. Updating systems of record with accurate asset and other construction data can take months and, in some cases, years. That also compromises the heavy investment electric utilities have put into operational systems like ADMS, which require accurate, timely data to run effectively. Digital Construction Management (DCM) bridges this gap, establishing a single, real-time digital platform that connects field crews with the back office to automatically capture high-accuracy asset data, scan barcodes, and track progress as it happens.
In this session, we will break down the foundational value proposition of DCM—why it is becoming an industry standard and how it fundamentally transforms utility infrastructure delivery.
To ground these concepts, Montana-Dakota Utilities Co. (MDU) will share its digital transformation journey. MDU initially adopted DCM to modernize its gas construction workflows, replacing paper with real-time data to streamline asset documentation and close projects faster. Recognizing that field construction challenges are universal, MDU seamlessly expanded the exact same digital platform to its electric business. Presenters will provide a "101-style" introduction to DCM capabilities, share lessons learned during implementation, and demonstrate how a single platform can be tailored for a single commodity or scaled to unify both gas and electric operations.
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WORKER SAFETY: Preparing the Next Generation of the Workforce (Invite Only)
View DetailsAs experienced workers retire and workforce expectations evolve, utilities face new challenges in developing the next generation of field leaders.
This session, explores strategies for capturing institutional knowledge, accelerating workforce development, and equipping employees with the skills and confidence needed to succeed in an increasingly complex operating environment.
Learn how organizations like WEC are leveraging technology, training, and operational insights to build a safer, more capable, and future-ready workforce.
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WORKER SAFETY Culture of Energy-Based Safety and What's Next (Invite Only)
View DetailsJoin Exelon to explore its evolution toward an Energy-Based Safety approach and the lessons learned along the way.
This session will examine how the organization shifted the safety conversation from human performance to exposure reduction, with a focus on identifying critical controls and addressing the conditions that create serious injury and fatality (SIF) risk.
Attendees will gain insight into the strategies, cultural changes, and future opportunities shaping the next generation of safety performance.
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WORKER SAFETY Customer Innovation Labs: Shaping the Future of Utility Safety & Operations (CAB Invitation Only) (Invite Only)
View DetailsJoin fellow Customer Advisory Board (CAB) members for an interactive innovation session focused on the future of utility safety and operations. Through collaborative discussions, hands-on ideation, and solution prototyping, participants will explore emerging challenges, validate new concepts, and help shape the next generation of industry solutions.
This exclusive forum provides a unique opportunity to influence product direction, share strategic priorities, and collaborate with peers on the operational and safety challenges facing utilities today and tomorrow.
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WORKER SAFETY Day 1 Recap (Invite Only)
View DetailsWe'll wrap Day 1 with a recap of the day's sessions, and a preview of what to expect on Day 2.
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WORKER SAFETY Microlearning in the Job Safety Briefing (JSB) – Human-in-the-Loop Hazard Recognition (Invite Only)
View DetailsLearn how one utility is using task-specific microlearning within the Job Safety Briefing (JSB) process to deliver timely, relevant safety guidance to field crews.
This session will explore how targeted learning moments help workers identify hazards, reinforce critical safety practices, and make informed decisions in the field—providing the right knowledge at the right time to enhance situational awareness and support safer operations.
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WORKER SAFETY Product Roadmap & What's New (Invite Only)
View DetailsJoin members of the Worker Safety product and leadership team as they provide an update on new features as well as the product roadmap for 2027 and beyond.
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WORKER SAFETY Supervisor Engagement in the Job Safety Process (Invite Only)
View DetailsJoin National Grid to learn how technology is enabling front-line supervisors to play a more active role in the safety process.
This session will showcase how digital tools support targeted coaching, real-time guidance, and enhanced oversight before, during, and after work execution—helping strengthen safety culture, improve accountability, and reduce operational risk.
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WORKER SAFETY Welcome & Introductions - Worker Safety (Invite Only)
View DetailsJoin us as we welcome everyone to the Worker Safety Breakouts at Inspire 2026!
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WORKER SAFETY What 500,000 Safety Workflows Taught Us: Benchmarking and Lessons from the Worker Safety Community (Invite Only)
View DetailsDrawing on insights from more than 500,000 completed safety workflows and the broader Workforce Safety community, this session explores emerging trends, benchmarking data, and best practices from across the utility industry.
Learn how leading organizations are using operational and safety data to improve performance, strengthen safety culture, and identify opportunities for continuous improvement.
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WORKER SAFETY What We Learned Scaling Safety Across the Enterprise (Invite Only)
View DetailsJoin this session to hear from peers as they share key lessons learned from scaling a safety program across multiple business units and operational environments.
Attendees will gain insights into the challenges and successes of driving enterprise-wide adoption, establishing consistent processes, and building a foundation for standardization.
The discussion will also explore the evolution from standardized safety practices to operational intelligence, where data-driven insights help organizations proactively identify risks, improve performance, and support continuous improvement.
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DAMAGE PREVENTION Welcome & Introductions (Invite Only)
View DetailsJoin us as we welcome everyone to the Damage Prevention Breakouts at Inspire 2026!
